Improving Victim Outcomes Review

Please note – the online survey has now closed.

If you have recently received a letter in the post from the Metropolitan Police, please read below for further information about the telephone survey.

The Mayor's Office for Policing And Crime (MOPAC) has commissioned Opinion Research Services (ORS), an independent social research company, to work with the independent Victims’ Commissioner for London – Claire Waxman – to undertake a review of London’s support services and their compliance with the Code of Practice for Victims of Crime. This survey forms part of this review and will help MOPAC understand what services are currently provided and what further support is needed.

Message from Claire Waxman, the Victims’ Commissioner for London:

As a survivor of a 12 year stalking campaign, I understand first-hand how hard it can be to receive an effective and timely justice service and the appropriate support. The Code of Practice for Victims was introduced in 2006 stipulating what each justice agency must do for victims, in an attempt to give victims’ statutory rights. We know that receiving these rights is often an impossible feat and this can have a detrimental impact on a victim’s ability to cope and recover. You now have the opportunity to share your experiences which will offer us great learning, understanding and insight into where improvements must be made to ensure victims’ needs are at the heart of the Criminal Justice System. I know that many of you may have been asked to share your experiences before and that your words may not have received the outcome you had hoped. I can assure you that your voice is invaluable to the Mayor of London, myself and to Opinion Research Services and will shape policies and services that could improve a victim's journey to recovery and survival. I thank you, not only for your bravery in speaking out, but also for taking the time to share your experience with us.

As part of this vital review, you may have been contacted by phone and asked to take part in a phone survey about your experience of the criminal justice system in London.

This survey has now closed.

Thank you for your time and support.

MOPAC is the data controller of the information interviewers collect as part of this interview. ORS will process this information on their behalf. Any information that you provide will be processed by ORS in line with the requirements of the UK Data Protection Act and the EU General Data Protection Regulation (GDPR). ORS will destroy any information which identifies you as an individual by April 2019 unless you agree to be contacted again in future, but the rest of your responses will be kept for statistical purposes. For more information, please go to or contact MOPAC on You can view ORS’ privacy notice at