Working for Opinion Research Services

Preparing to handshake ORS employs staff with a wide range of skills and experience, from varied backgrounds in the private and public sectors.

We offer our staff a range of benefits which are designed to recruit, motivate and retain staff. We offer regular appraisals and personal development plans, a comprehensive induction programme, a wide range of training courses and opportunities for supporting study for further qualifications. Because of the wide range of work that we undertake, our staff have excellent opportunities for career development and diversification.

ORS is based in a modern office complex in central Swansea. We normally work 37.5 hours per week, but our staff work flexibly in order to get the job delivered to our clients. Office hours are 8:00am to 5:30pm, and staff may work their hours between these times. The office dress code is informal, but colleagues dress appropriately for business meetings.

As a permanent team of researchers, ORS normally appoints people to permanent rather than fixed-term contracts, although appointments are subject to a minimum 6-months probationary period. Staff have 37 days paid holiday, which include bank holidays and other fixed days (normally around Christmas and New Year). The company has a pension scheme with an employer contribution and everyone is eligible to join after their probation period.

ORS is an equal opportunities employer and welcomes applications from all sections of the community. We will consider job share and flexible working arrangements where appropriate.

As part of our overall aim to support staff and enable them to deliver a high quality research, we are currently working towards Investors in People. Part of the process involves regular staff surveys – employees described the Company culture as supportive, friendly, sociable, relaxed, professional, and sincere.

Current Vacancies

Senior Researcher - Business Development Team

ORS are looking for an experienced Senior Researcher to work within our Business Development Team.

The post-holder will work with the Head of New Business responding to tenders and writing bespoke project proposals for the public and third sector. The successful candidate will need to be confident developing research designs.

The role will involve costing projects with training given on our internal systems.

Experience within the social or market research industry is preferred; experience in public sector policy development or social research is advantageous. The primary function of the role will be proposal writing but there will also be an opportunity to work on research projects particularly if you have any areas of specialisation which fit with our current research portfolio.


The successful candidate should have:

  • Excellent communication skills with clear writing style
  • Strong organisational skills
  • Self-motivated and ability to work to strict deadlines
  • Good attention to detail
  • Be computer literate and numerate

A full job description can be found here.

How to Apply:

If you have any queries or would like to discuss the role informally, contact Belinda Herbert at

To apply please send a CV with a covering letter to the same email address. Please consider the following in your application

  1. What experience do you have of writing research proposals or briefs? We are particularly interested in any experience of formal tender writing and procurement processes.
  2. Give an example of when you have been required to design a research project to meet specific objectives. What did you do and what challenges did you face?


Fri 5th August

Contract Type:

Permanent role with an immediate start

Full-time or Part-time applications considered

Hybrid working option – ability to visit Swansea office weekly would be preferred.


£28,000 - £38,000 per annum dependent on skills and experience.

More experienced candidates are welcome to apply with details of their current salary and we would review potential alternatives.

Telephone Interviewers

Our Swansea Call Centre regularly recruit and train new telephone interviewers. We operate flexible shifts with part-time options including weekend and evenings. Find out more about this opportunity.

To apply please send a completed Application Form to

Fieldwork positions

We have excellent long-term opportunities for social survey interviewers working in all London boroughs.

Work is allocated flexibly on either a full time or part time basis (at least 2 days of 6 hour shifts per week) – but evening and weekend work is essential. All successful candidates will require Non-Police Personnel Vetting (NPPV) clearance before work can be allocated.

We are looking for confident people with good communication skills who are able to discuss sensitive issues, who are self-motivated, reliable, flexible and can manage their own time effectively. Previous experience of market research interviewing is essential, and you must be fully IQCS trained and able to provide a reference that can prove this.

For further information about fieldwork positions, please contact Sarah James Operations Manager on 01792 535300. To apply please send a completed Application Form together with your CV to or to:

Sarah James
Opinion Research Services
The Strand

Staff Development

ORS is dedicated to high standards of training and development for their staff. We have a successfully established appraisal system that enables staff to determine targets for personal development and identify training needs that mutually benefit the individual and the organisation.

Our staff development programme starts from day one, with an induction programme which provides an overview of all job roles and responsibilities in the organisation as well as specific individual job role training. Ongoing development is assured through a structured system of performance and development review. This enables our staff to deliver research to ORS’ high standards.

We provide a range of in-house training sessions to all staff to encourage everyone to be a part of the overall delivery of research projects. This means that Senior Researchers, Analysts, Operational and Support staff all attend a broad range of training sessions on core research areas such as the MRS Code of Conduct, Data Protection, research design and statistical sampling.

ORS also prides itself in encouraging personal development. In this regard we will enable staff to complete training within working hours to further develop themselves. In some cases this may involve time off to complete academic courses; or financial support to enable the individual to complete personal training. We also have a flexible approach so that staff can follow other lines of training albeit not directly related to their role.