Working for Opinion Research Services

Preparing to handshake ORS employs staff with a wide range of skills and experience, from varied backgrounds in the private and public sectors.

We offer our staff a range of benefits which are designed to recruit, motivate and retain staff. We offer regular appraisals and personal development plans, a comprehensive induction programme, a wide range of training courses and opportunities for supporting study for further qualifications. Because of the wide range of work that we undertake, our staff have excellent opportunities for career development and diversification.

ORS is based in a modern office complex in central Swansea. We normally work 37.5 hours per week, but our staff work flexibly in order to get the job delivered to our clients. Office hours are 8:00am to 5:30pm, and staff may work their hours between these times. The office dress code is informal, but colleagues dress appropriately for business meetings.

As a permanent team of researchers, ORS normally appoints people to permanent rather than fixed-term contracts, although appointments are subject to a minimum 6-months probationary period. Staff have 37 days paid holiday, which include bank holidays and other fixed days (normally around Christmas and New Year). The company has a pension scheme with an employer contribution and everyone is eligible to join after their probation period.

ORS is an equal opportunities employer and welcomes applications from all sections of the community. We will consider job share and flexible working arrangements where appropriate.

As part of our overall aim to support staff and enable them to deliver a high quality research, we are currently working towards Investors in People. Part of the process involves regular staff surveys – employees described the Company culture as supportive, friendly, sociable, relaxed, professional, and sincere.

Current Vacancies

Senior Researcher

Applications are welcome from Senior Researchers with at least 3 years relevant vocational experience, typically at a research agency or with a client-based research team. Professionals from other industries and academic researchers are also encouraged to apply where they have relevant skills, in particular those with experience in public sector policy development or specialist knowledge which could complement and expand our research portfolio.

Find out more about this opportunity and how to apply for the role.

Telephone Interviewers

Our Swansea Call Centre regularly recruit and train new telephone interviewers. We operate flexible shifts with part-time options including weekend and evenings. Find out more about this opportunity.

To apply please send a completed Application Form to

Fieldwork positions

We have excellent long-term opportunities for social survey interviewers working in all London boroughs.

Work is allocated flexibly on either a full time or part time basis (at least 2 days of 6 hour shifts per week) – but evening and weekend work is essential. All successful candidates will require Non-Police Personnel Vetting (NPPV) clearance before work can be allocated.

We are looking for confident people with good communication skills who are able to discuss sensitive issues, who are self-motivated, reliable, flexible and can manage their own time effectively. Previous experience of market research interviewing is essential, and you must be fully IQCS trained and able to provide a reference that can prove this.

For further information about fieldwork positions, please contact Sarah James Operations Manager on 01792 535300. To apply please send a completed Application Form together with your CV to or to:

Sarah James
Opinion Research Services
The Strand

Staff Development

ORS is dedicated to high standards of training and development for their staff. We have a successfully established appraisal system that enables staff to determine targets for personal development and identify training needs that mutually benefit the individual and the organisation.

Our staff development programme starts from day one, with an induction programme which provides an overview of all job roles and responsibilities in the organisation as well as specific individual job role training. Ongoing development is assured through a structured system of performance and development review. This enables our staff to deliver research to ORS’ high standards.

We provide a range of in-house training sessions to all staff to encourage everyone to be a part of the overall delivery of research projects. This means that Senior Researchers, Analysts, Operational and Support staff all attend a broad range of training sessions on core research areas such as the MRS Code of Conduct, Data Protection, research design and statistical sampling.

ORS also prides itself in encouraging personal development. In this regard we will enable staff to complete training within working hours to further develop themselves. In some cases this may involve time off to complete academic courses; or financial support to enable the individual to complete personal training. We also have a flexible approach so that staff can follow other lines of training albeit not directly related to their role.