Improving Victim Outcomes Review

The Mayor's Office for Policing And Crime (MOPAC) has commissioned Opinion Research Services (ORS), an independent social research company, to work with the independent Victims’ Commissioner for London – Claire Waxman – to undertake a review of London’s support services and their compliance with the Code of Practice for Victims of Crime. This online survey forms part of this review and will help MOPAC understand what services are currently provided and what further support is needed.

Message from Claire Waxman, the Victims’ Commissioner for London:

As a survivor of a 12 year stalking campaign, I understand first-hand how hard it can be to receive an effective and timely justice service and the appropriate support. The Code of Practice for Victims was introduced in 2006 stipulating what each justice agency must do for victims, in an attempt to give victims’ statutory rights. We know that receiving these rights is often an impossible feat and this can have a detrimental impact on a victim’s ability to cope and recover. You now have the opportunity to share your experiences which will offer us great learning, understanding and insight into where improvements must be made to ensure victims’ needs are at the heart of the Criminal Justice System. I know that many of you may have been asked to share your experiences before and that your words may not have received the outcome you had hoped. I can assure you that your voice is invaluable to the Mayor of London, myself and to Opinion Research Services and will shape policies and services that could improve a victim's journey to recovery and survival. I thank you, not only for your bravery in speaking out, but also for taking the time to share your experience with us.

There are no right or wrong answers so please be honest and open about your experiences.

Participation in this survey is voluntary and you are free to withdraw at any point. However, it is very important and helpful to hear about the experiences of people who have been a victim of crime in London, regardless of whether you reported the incident to the police or not.

Depending on your experiences, this survey may take between 10 and 20 minutes to complete. If you feel there are others who would like to participate, please share this survey with them.

If you need any help completing this questionnaire, please contact Angus Campbell on 01792 535 322 or

Thank you for your time and support.

Who can complete this survey:

To take part in this survey we want to hear from victims who have used either police, criminal justice OR support services in London. Either your offence might have occurred in London, or you lived in London at the time of the offence and therefore accessed at least one of these services.

Note: You do NOT have to have reported the incident to the police take part in this survey.

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MOPAC and ORS are the joint data controllers of the information collected as part of this questionnaire. Although MOPAC will have access to the raw survey data, they will not be able to identify individuals from which that data came. Only aggregated information or statistics will be made available to the public. Text comments may sometimes be used for reporting purposes, but without any identifying information. ORS will destroy any information which identifies you as an individual by May 2020 but the rest of your responses will be kept for statistical purposes. ORS is registered under and strictly adheres to the principles of the Data Protection Act 1998/2018, as well as the EU General Data Protection Regulation (GDPR). For more information, please go to Otherwise you can contact ORS’ Data Protection Officer (DPO) at or call MOPAC on (020) 7983 6532.